| About Us This web site is owned and operated by JoTech Ltd (t/a Insectopia). If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: JoTech Ltd (t/a Insectopia) Rothay Church Lane Austrey CV9 3EE United Kingdom Phone: 01827 830 606 Email: sales [at] insectcage [dot] net VAT Number 947 4572 84 A Company Registered in England and Wales no 6808478 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us IMMEDIATELY BY EMAIL and/ or PHONE. Once the mistake has been corrected, we will email you to confirm. The display of goods on the Insectopia website (www.insectcage.net) amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. Contracts for the supply of our goods from JoTech (us/we) to the consumer (you/your) become legally binding when, in the case of our standard products, payment has been made by you to us. This rule applies except for EXCEPTIONAL PRODUCTS as listed below. EXCEPTIONAL PRODUCTS Contracts for the supply of our goods from us to you, and payment from you to us become legally binding when your order has been received and confirmed by us in the below cases. Please note that your cancellation rights will end as soon as we start carrying out the contract - ie begin production of the goods. a) sales of cloth/ net cut to order b) specially designed/ bespoke products c) products that have been in any way modified from our standard production line as per a documented agreement (including letter or email) between us and you d) bulk purchases of 20 items or more On receipt of your order, Insectopia will send you a confirmation email. This email amounts to an acceptance by us of your offer to buy goods or services from us. This acceptance is effective regardless of whether or not you receive the e-mail. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We are free to withdraw from a prospective contract at any time prior to the point at which they become legally binding. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. |
| Shipping And Handling Shipping and handling is as per our advertised rates, which may change from time to time, wiithout prior warning. You will always be given the choice between our standard and express delivery services when checking out. If you are enquiring about our products for delivery outside the EU, please contact us for a quote. |
| Delivery Schedule Goods sent by standard delivery are normally dispatched within 5-10 working days of receiving cleared payment, except for EXCEPTIONAL PRODUCTS as listed in these terms and conditions where the delay may be longer, depending on the product ordered. We will contact you in all cases to agree a delivery dispatch date wherever this varies from our standard terms, or where an unavoidable delay is encountered. If you need goods by a specific date, please contact us before checking out to ensure that we can deliver by that date. You must inform us within two working days if the goods are damaged in transit, or you believe they have been lost so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. With goods sent via the Royal Mail, please note that we may not be able to progress any order for lost goods until 15 working days after the approximate date on which goods should have been delivered - this is Royal Mail policy. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. We will generally have stock in hand of all our standard cages produced in black net, but may have to manufacture our standard cages in white net if this is your preference. Note that here is no additional charge for manufacturing cages in white net rather than black. You will always be given the option to cancel your order if you would rather not wait. |
| Tax Charges Price and availability information is subject to change without notice. All our products are subject to VAT for orders made from the UK or the European Union. The standard rate of 20% VAT is applied. All customers in the European Union have to pay UK VAT unless VAT registered, but all goods sent directly overseas to non-EU destinations are zero-rated. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee All our standard products are manufactured in house, and every effort is made to ensure that these reach you in perfect condition. Should there be any problem with your purchase, please do not hesitate to contact us. Please note that in the case of any bespoke products, it is your responsibility to ensure that your instructions are clear and complete, and that we are therefore able to interpret your requirements correctly. It is also your responsibility to ensure that such goods are safe and fit for purpose. We will produce all items to the specification and / or dimensions with which you have provided us, but cannot be held responsible for any error, inaccuracy, lack of clarity, or omission in your brief. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01827 830 606 (International +44 01827 830 606) or write to us at Rothay Church Lane Austrey CV9 3EE United Kingdom |
| Privacy Policy JoTech Ltd (t/a Insectopia) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. If you send us feedback about our products, we may contact you to ask whether you would be happy for us to use your comments on our website. Should we do so, your identity will not be disclosed. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. Should you wish to cancel your contract with Us, please do so within seven working days after the day on which you received the goods. Please note that this right does not apply to the EXCEPTIONAL PRODUCTS listed in these terms and conditions as per the Consumer Protection (Distance Selling) Regulations 13/3.38. Cancellation must be done in writing, which includes letter or email. For your own security we ask that you keep a record of cancellation such as a certificate of posting or printed email copy. Goods should be returned to us with or in their original packaging, and you have a statutory duty to ensure that all due care is taken to ensure that they reach us in their unused and original condition. Where returning goods as unwanted, any and all postage costs associated with the return of goods will be borne by you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please ensure you include the invoice number or order number and your name and address when returning items. Also please state whether you would like us to exchange or refund you for the goods. On cancellation, refund of any money paid for the products will be made by us to you within 30 days. This will include the full price of the goods excluding any postage, deposit, or prepayment made. Should you not return goods following the cancellation of a contract, We can charge you for the direct cost of recovery. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty (and you have not previously agreed to accept them in their faulty state) or misdescribed. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms Cleared payment into our account is required before goods will be dispatched. Cheques should be made payable to "JoTech Ltd". |
